SPECIAL COVID-19 MESSAGE:
YES, WE'RE STILL SHIPPING: please expect an additional 2-3 day delay due to COVID19 regulations. We are on staggered scheduling—read more about what Fab is doing here.
SPECIAL VIDEO CHAT:
FACETIME FAB: just call us on your iPhone at (845) 757-4322 and you can talk face to face. More contact info here.
- SHIP IT TODAY: orders received before 2:00pm Eastern time Monday-Fridays will ship same day.
- Need it NEXT DAY? choose: EXPRESS SHIPPING for US orders next day arrival.
- Need it in a few days? choose: PRIORITY SHIPPING for USPS 2-3 day US domestic shipping.
- Need it within 7-10 days choose: FIRST CLASS
ON A DEADLINE? Let us know in the comments when you checkout and please, choose faster shipping. We will do our best to get your package to you and let you know immediately if we can't make the deadline and what the options are! Priority Shipping will usually get to you within a week and Express Shipping will get to you within a day. Big rush? Choose Ship It Today and we will expedite your order.
SHIPPING: GENERAL INFO
The basics: Our goal is to ship your order as soon as possible. Usually that means within 1-3 days. During busy seasons like holidays, or when we need to reorder to get you a matched lot, it means a week (and weekends don't count peeps!). Here's how it works:
- Most orders ship USPS in 1-3 days. (Not including weekends)
- When we are short on something or need to match lots we rush reorder: Shipping time 1-5 days
- When we are short on something we CANNOT rush reorder: We email you within 24-48 hours to offer substitutes or credit/alternates.
- We use the best packaging that will keep your order safe!
- Missing Packages: Once your order leaves us, it is in the hands of the post office unless you choose UPS as your shiping method. We cannot be responsible for delivery. If an order is lost in transit, we will file a replacement claim with USPS and reship your order.
- If your order is marked as delivered, then you must work with the post office to find your package or file a lost package claim. We send tracking the moment your order ships, and we recommend that you track your order carefully. If you have porch pirates, or trouble receiving mail/packages, we would highly recommend requesting signature delivery. We are happy to request that from the post office. Please let us know at check out that you may have an issue with receiving USPS packages.
We offer excellent value shipping based on the USPS Postal Service charges. Shipping is free for orders over $75. Free shipping means that your order may ship priority, first class, or depending upon weight, it may go parcel post.
No matter which shipping method you choose, you are getting the best deal possible. WE DO NOT MARK UP OUR SHIPPING COSTS!
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free. If you have a deadline, don't choose FREE SHIPPING! Please Note: FREE SHIPPING applies to UNITED STATES AND US TERRITORIES only. Canada, Europe and Worldwide rates are discounted, but not free. Please do not choose free shipping and then request expedited shipment :). If you need it fast, choose something other than FREE/FIRST CLASS.
WHERE'S MY STUFF?
Feel free to request an update on your order by emailing us at: HELP@fabulousyarn.com. Please add any info that will help us locate your order quickly, such as your order number, name or order date.
If you have not received a shipping confirmation within about 3 days, please feel free to email or jump on chat (blue button below right). In general, if we are missing something or don't have matched lots for your order, we rush reorder, and we can ship within a week. Sometimes, there are issues with stock or suppliers. In that case, we will shoot you an email. If you haven't heard from us, that means everything's OK and you should get an email with tracking when your order ships!
LOST EMAIL ALERT: HOTMAIL, ATT, COMCAST and YAHOO are notorious for blocking emails. Please make sure fabulousyarn.com is on your approved sender lists! If you have any doubts, please use the contact page to CONTACT US at your convenience. We will either be on chat or we will return your email within a day or so.
HOW LONG WILL IT TAKE TO GET TO ME?
Many customers report super fast shipping from us: look at our Reviews page for comments. We ship from our store in Tivoli NY. During most of the year and for most items, packages will get to you within a week, including 1-3 days for us to pack your order plus 2-3 days for USPS Priority Mail (recommended). If you're not in a hurry and just ordering a small amount, choose First Class, which usually will get to you within a week but can take longer, especially Western US addresses. Large or heavy packages ship parcel post and take up to 2 weeks to arrive.
WHAT IF I'M IN A HURRY?
If you are on a deadline, please choose PRIORITY shipping and allow 2-3 days SHIPPING time or EXPRESS for 1 day shipping. SUPER in a hurry choose SHIP IT TODAY which means we put your order first (and get it out same day if ordered before 200pm Eastern). For most orders we recommend USPS Priority Mail: usual ship time is Western US 3 days, Eastern US 2 days. Any doubts/questions, chat or email us and we'll make sure you get what you need!
HOW MUCH WILL MY SHIPPING COST?
The best way to figure out how much you will be charged is to put something in your cart, put in your zip code (or for overseas customers, a country or regional code) and click the 'calculate shipping charges' button. If you have any questions, please do click the CONTACT or CHAT with us and we'll try and help.
WE DO NOT OFFER FREE INTERNATIONAL SHIPPING. As a courtesy to our international customers international shipping is discounted 20-30%.
- First Class International Insured: Cheapest, but no guarantees on delivery—it is completely up to customs and your country's delivery system.
- International Priority: this includes insurance,which allows us to replace lost/missing shipments.
- International Express: (EMS) is the fastest and offers both tracking and replacement insurance. Replacement or refund if this does not get to you.
WE WANT TO GET YOUR ORDER RIGHT!
We review orders within 24 TO 48 hours during the business week. If there is ANY issue, from matched lots to missing information, you'll get an email from us. If you don't, it usually means that within a day or so you'll get a shipping notification. Happiness.
We use a dedicated ticketing and email system to keep on top of letting you know whats going on. Our system alerts us to express mail shipments, so we usually process those on the same day they are received, depending upon the TIME and TIME ZONE.
Please don't hesitate to call us with a timeframe or any details that will help us, or to check if your order has been pulled—it's perfectly fine! If you have ANY time frame constraints—please LET US KNOW in the comments area when you order. We'll do our best to make it happen, and let you know if it can't!
BACKORDERS AND DELAYS
Why your order may be delayed or partially shipped (backordered): There are two reasons for these things to happen:
1: We're out! We order all the time, so more is most likely on the way—sometimes this means a shipping delay of a few days, sometimes it doesn't. If it's going to make your order ship outside of our 1-3 day window, we'll let you know. You always have the option to cancel and receive a credit.
2: lot/skein matching. More frequently, delays happen, we don't have a matched lot of skeins for your order. Since almost all of our yarns are hand dyed, hand painted and hand spun, this does happen—especially with the more exotic yarns. If there is a problem with lot matching, we'll email you and give you some options. Our cart may say that we have 12 in stock, but in fact, we may have 12 from six different color lots. You ALWAYS have the option of cancelling your order if it cannot be shipped within your desired time frame!
For packages under a pound, use our new RETURNS portal to generate a label and get your return back to us!
Please note that returns must be sent using the returns portal or we cannot guarantee credit.
- Please note: Returns over 30 Days will be issued Store Credit.
- Return Shipping charges will be deducted from your return/credit.
- Returns will be charged a 5% restock fee.
- Special orders and wound yarns are not returnable.
- Please note: we allow a maximum of 3 returns per year.
Here's what you do: You return what you don't want via our RETURNS portal - and purchase what you want. Eazy Peasy - it keeps everything clear and simple. Your return will be credited, and you'll get your new item FAST.
MORE ABOUT REFUNDS, CREDITS, ETC:
ERRORS: If we have made an error in your order, we will cover return shipping costs, replacement costs, etc. We generally ship you your correct replacement item first, including the label in the new shipment. If it's too late and you just need to return the item, we'll email you a label to pop it back in the mail to us. We'll issue a credit as soon as it is returned.
CREDITS: If you have returned something to us, please be patient, and we will credit you - you will receive notification when your item has been checked in and an email with credit details when the refund is processed. Refunds/Credits can take up to 90 Days. It is labor intensive and very time consuming, so it takes time to sort, process and reverse the charges. If you need your credit sooner, please let us know and we will try and go in and process it individually. Please note that there is return limit of 3 per year. After 3, you will be issued Store Credit only.
We are happy to special order fibers and colors from any of our partner vendors. Most pages have special order selections in the drop downs, and then entry areas on page where you may enter your special order information (usually color number). We will add a special order processing fee because of the extra time and expense required to special order handpainted, handspun or specialty yarns. Handpainted Yarns Handpainted yarns are a special breed and we treat every order with hand-picked care. SPECIAL ORDERS ARE NOT RETURNABLE!
I don't like the color—can I send this order back and exchange it?
Of course we want you to have yarn you love. To avoid mix-ups, We ask that you simply repurchase what you want, and return the ones you don't want for credit.
If you prefer to do an exchange - you'll need to email us first. We'll send you a label, and you'll need to send the item back to us with the label provided. Please be aware that exchanges take up to 60 Days, which is why we recommend just reordering and returning what you don't want.
May I return my order?
Yes, within 30 days we will simply credit your payment method for the returned items. Any in stock item may be returned for a refund as long as it comes back to us within 30 days and is in saleable condition--items must be unused, unopened, unwound. Items returned after 30 days will be accepted for store credit only. Special orders are not returnable. Please use our return form to authorize your return. We will email you upon receipt and confirmation of your credit/purchase refund. Please note: Returns must be done using our Returns Portal or we cannot guarantee credit.
My card was billed before you shipped me my order—why?
Our System processes payment at the time you place your order. Since most orders ship within a day or two, this works for most people. Our system does not allow us to process an order without billing at the same time. If you do not agree with this, then please do not order with us—right now, we can't change this—though we are working on a system that will allow us to authorize an order and push the charge thru at the time of shipment.
How fast do you ship?
We usually ship within 1-3 business days—this varies from time to time, but we generally stick to this schedule as much as possible. If there is a problem, we try and contact you as soon as we know—if you don't hear from us within 24/48 hours either with a question about your order, or a pulled and shipping notification, please do contact us!
Can I get it faster?
If you need it faster—please choose one of the following: EXPRESS (same day shipping with next day delivery) or SHIP IT TODAY (same day shipping and priority delivery)
Do you run out of yarn?
All the time! However, when we get low on any fiber or colorskeins, we have already reordered. What happens more frequently is that we do not have a matched LOT. We may have 10 skeins, but because of people buying one or two at a time, our stock may be from different lots. In these cases, we'll contact you within 24 hours or so of your order and let you know that we are ordering a matched lot batch for you and what the time frame for shipping will be.
Will you backorder me?
In general, we ship whatever we have in stock—and then backorder items that take longer than a day or so to come back into stock. If it's obviously all for one project, we generally hold the order—and we always let you know and offer you the option of partial shipments. We cover the backorder shipping charges.
I'm overseas, what about customs?
There is just no good answer to this. Thankfully, most of our customers report no extra customs charges on our shipments, but it can happen. We offer first class international, priority and express shipping overseas. Please note: FIRST CLASS is a great deal, but there is NO GUARANTEE on how long it will take. We also cannot control the customs charges—we put the lowest value on your shipment that is LEGAL—we will not lie about the value of a package. We could get in big big trouble and not be allowed to ship overseas if we do. If there is a threshold for your country that we need to stay under to avoid unnecessary tax/customs/duty please let us know in the COMMENTS area and we'll do our best to keep to that minimum.
Still have questions?
Use the BLUE BUTTON below right to chat with us—or outside of our business hours (MF 12-6), if we're not online to chat, send an email.