The basics: Our goal is to ship your order as soon as possible. Usually, that means within 1 - 3 days. Sometimes, it means a week (weekends don't count peeps!). If you have not received a shipping confirmation within about 3 days, please feel free to email or jump on chat. In general, if we are missing something or don't have matched lots for your order, we rush reorder, and we can ship within a week. Sometimes, there are issues with stock or suppliers. In that case, we will shoot you an email. If you haven't heard from us, that means everythings ok! But, if you think you SHOULD have heard from us - just ask. Please note that certain email providers tend to block emails: Comcast, att.net, yahoo, and hotmail. If you have any doubts, please use the contact page to CONTACT USat your convenience. We will either be on chat or we will return your email within a day or so.
ON A DEADLINE? Let us know in the comments when you checkout and please, choose faster shipping. We will do our best and let you know immediately if we can't make the deadline and what the options are!
THE GENERAL TIMEFRAME:
- SHIP IT TODAY will get your order shipped today—if we receive your order before 2:00 pm Eastern.
- Need it NEXT DAY? choose: EXPRESS SHIPPING
- Need it THIS WEEK? choose: PRIORITY SHIPPING
- Need it within 7-10 days choose: FIRST CLASS
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free. If you have a deadline, don't choose FREE SHIPPING! Please Note: FREE SHIPPING applies to UNITED STATES AND US TERRITORIES only. Canada, Europe and Worldwide rates are discounted, but not free.
WHERE'S MY STUFF?
Feel free to request an update on your order by emailing us at: HELP@fabulousyarn.com. Please add any info that will help us locate your order quickly, such as your order number, name or order date.
We offer a flat rate for most items, and over a certain amount shipping is free. Free shipping and the flat rate means that your order may ship priority, first class, or, depending upon weight, it may go parcel post. If it MUST be priority, please choose the PRIORITY shipping method. This guarantees 2-3 days SHIPPING time.
WE DO NOT MARK UP OUR SHIPPING COSTS. The best way to figure out how much you will be charged is to put something in your cart, put in your zip code (or for overseas customers, a country or regional code) and click the 'calculate shipping charges' button. If you have any questions, please do click the connect button at the top of the page and ask us, or shoot us an email. We use the best packaging that will keep your order safe!
WE DO NOT OFFER FREE INTERNATIONAL SHIPPING. As a courtesy to our international customers international shipping is discounted 20-30%.
- First Class International Insured: Cheapest, but no guarantees on delivery—it is completely up to customs and your country's delivery system.
- International Priority: this includes insurance,which allows us to replace lost/missing shipments.
- International Express: (EMS) is the fastest and offers both tracking and replacement insurance. Replacement or refund if this does not get to you.
WE WANT TO GET YOUR ORDER RIGHT!
We review orders within 24 TO 48 hours during the business week. If there is ANY issue, from matched lots to missing information, you'll get an email from us. If you don't, it usually means that within a day or so you'll get a shipping notification. Happiness.
We use a dedicated ticketing and email system to keep on top of letting you know whats going on. Our system alerts us to express mail shipments, so we usually process those on the same day they are received, depending upon the TIME and TIME ZONE. Please don't hesitate to call us with a timeframe or any details that will help us, or to check if your order has been pulled—it's perfectly fine! If you have ANY time frame constraints—please LET US KNOW in the comments area when you order. We'll do our best to make it happen, and let you know if it can't!
BACKORDERS AND DELAYS
Why your order may be delayed or partially shipped (backordered) There are two reasons for these things to happen:
1: We're out! We order all the time, so more is most likely on the way—sometimes this means a shipping delay of a few days, sometimes it doesn't. If it's going to make your order ship outside of our 1-3 day window, we'll let you know. You always have the option to cancel and receive a credit.
2: lot/skein matching. More frequently, delays happen, we don't have a matched lot of skeins for your order. Since almost all of our yarns are hand dyed, hand painted and hand spun, this does happen—especially with the more exotic yarns. If there is a problem with lot matching, we'll email you and give you some options. Our cart may say that we have 12 in stock, but in fact, we may have 12 from six different color lots. You ALWAYS have the option of cancelling your order if it cannot be shipped within your desired time frame!
EXPECTED WAIT TIME: Normally, we regularly receive new yarn orders, with typical delays no more than 2-3 days, however delays can occasionally be 2 weeks or more. We will notify you if it takes longer than a few days.
RETURNS & EXCHANGES
Use our new RETURNS portal to generate a label and get your return back to us!
Returns over 30 Days will be issued Store Credit
Return Shipping charges will be deducted from your return/credit!
You may choose to purchase your own postage and in that case we will not deduct shipping charges from your return.
We are sorry, at this time only items under 15oz (FIRST CLASS) can use the returns portal. For heavier items or larger returns, you may contact us via email and we'll send a return label that will be deducted from your credit, OR you may choose to purchase your own postage at the post office or via USPS.com and send the returns in yourself please use the following address; In that case, the postage will not be deducted from the credit for the returned items.
60 broadway PO Box 476
Tivoli NY 12583
Purchase what you want and return what you do not want—that's easiest and fastest! If you prefer to exchange what you have for something else, please include a clear note. Items will be exchanged as directed and you will receive notification when this happens. We will invoice you for the reshipping on exchanged items. Items must be returned in new/resaleable condition In most cases, we don't charge a restock fee but THIS IS AT OUR DISCRETION! Special orders are not returnable. Large returns (Over $500) will be assessed a restock fee of 15%. Custom special orders are NOT returnable. **Please note - we have a backlog on returns as of the end of October. They are being processed in the order they come in. We'll email you when the return is processed, not when it is received.
*** We love makers and want to support everyone in their small business efforts - but when YOU order, we then reorder to fill our stock. When you return, it impacts us in a number of ways, which is why we assess the restock fee. The return fee is at our discretion.
PLEASE NOTE: WE ALLOW A MAXIMUM OF 3 RETURNS PER YEAR - RETURNS AFTER 3 WILL BE ISSUES AS STORE CREDIT.
Any in stock item may be returned for a refund as long as it comes back to us within 30 days and is in saleable condition. Items returned after 30 days will be accepted for store credit only. Special orders are not returnable. Please use our return form to authorize your return.
REFUNDS, CREDITS, ETC:
ERRORS: If we have made an error in your order, we will cover return shipping costs, replacement costs, etc. We generally ship you your correct replacement item first, including the label in the new shipment. If it's too late and you just need to return the item, we'll email you a label to pop it back in the mail to us. We'll issue a credit as soon as it is returned.
CREDITS: If you have returned something to us, pls be patient, and we will credit you. Because we don't get a lot of them, we usually batch them and process them all at once. Credits are usually processed the week they are received. If you need your credit sooner, please let us know and we will try and go in and process it individually. Please note that there is return limit of 3 per year. After 3, you will be issued Store Credit only.
We are happy to special order fibers and colors from any of our partner vendors. Most pages have special order selections in the drop downs, and then entry areas on page where you may enter your special order information (usually color number). We will add a special order processing fee because of the extra time and expense required to special order handpainted, handspun or specialty yarns. Handpainted Yarns Handpainted yarns are a special breed and we treat every order with hand-picked care. SPECIAL ORDERS ARE NOT RETURNABLE!
I don't like the color—can I send this order back and exchange it?
Of course we want you to have yarn you love. To avoid mix-ups, We ask that you simply repurchase what you want, and return the ones you don't want for credit. If you don't mind a bit of a wait for processing—you may mail the ones you have back to us and we'll swap out the color for you. Please ship with tracking and send a clear note! See returns info below.
May I return my order?
Yes, within 30 days we will simply credit your payment method for the returned items. Any in stock item may be returned for a refund as long as it comes back to us within 30 days and is in saleable condition--items must be unused, unopened, unwound. Items returned after 30 days will be accepted for store credit only. Special orders are not returnable. Please use our return form to authorize your return. We will email you upon receipt and confirmation of your credit/purchase refund.
Please note: USE A TRACKABLE FORM OF SHIPMENT or we CANNOT GUARANTEE CREDIT! For return shipping information, please visit our RETURNS PAGE.
My card was billed before you shipped me my order—why?
Our System processes payment at the time you place your order. Since most orders ship within a day or two, this works for most people. Our system does not allow us to process an order without billing at the same time. If you do not agree with this, then please do not order with us—right now, we can't change this—though we are working on a system that will allow us to authorize an order and push the charge thru at the time of shipment.
How fast do you ship?
We usually ship within 1-3 business days—this varies from time to time, but we generally stick to this schedule as much as possible. If there is a problem, we try and contact you as soon as we know—if you don't hear from us within 24/48 hours either with a question about your order, or a pulled and shipping notification, please do contact us!
Can I get it faster?
If you need it faster—please choose one of the following: EXPRESS (same day shipping with next day delivery) or SHIP IT TODAY (same day shipping and priority delivery)
Do you run out of yarn?
All the time! However, when we get low on any fiber or colorskeins, we have already reordered. What happens more frequently is that we do not have a matched LOT. We may have 10 skeins, but because of people buying one or two at a time, our stock may be from different lots. In these cases, we'll contact you within 24 hours or so of your order and let you know that we are ordering a matched lot batch for you and what the time frame for shipping will be.
Will you backorder me?
In general, we ship whatever we have in stock—and then backorder items that take longer than a day or so to come back into stock. If it's obviously all for one project, we generally hold the order—and we always let you know and offer you the option of partial shipments. We cover the backorder shipping charges.
I'm overseas, what about customs?
There is just no good answer to this. We offer first class international, priority and express shipping overseas. Please note: FIRST CLASS is a great deal, but there is NO GUARANTEE on how long it will take. We also cannot control the customs charges—we put the lowest value on your shipment that is LEGAL—we will not lie about the value of a package. We could get in big big trouble and not be allowed to ship overseas if we do. If there is a threshold for your country that we need to stay under to avoid unneccessary tax/customs/duty please let us know in the COMMENTS area and we'll do our best to keep to that minimum.
Still have questions? Use the button below right to chat with us—or if we're not online, send an email.