at fab, YOUR SATISFACTION IS OUR PRIORITY
We try and make sure what you see is what you get on our site—but it's never 100% perfect. Sometimes it's our pictures, sometimes it's your monitor—rest assured that you may return any yarn or item that is in its original condition within 30 days for credit to your account—or for store credit. We have a few specifics on this:
- Please return the item in saleable condition, within 30 days for credit back to your original account/purchase method - if you return it after 30 days, we will happily take it back, but you will receive store credit. If it's wound, we can't sell it. If you smoke, and we smell it, or you have a cat, and we smell it, the yarn cannot be returned.
- Special order items may NOT be returned without prior agreement, and then only for store credit or exchange.
- Please use delivery confirmation or some type of tracking to return items so that we can track it.
- Credit or Online Credit Code will be issued within 30 days.
- PLEASE include your order email confirmation, and some information in the package so that we know where the yarn is from, and why you are returning it.
- To return an item or order, please see our SHIPPING & RETURNS page!
- We will happily exchange or credit your account within 30 days if the yarn is in original condition. After 30 days you will receive store credit only!
[left] Fabulous Yarn's beautiful gift wrapping is an example of the extra care we take with our customers.
As always, please let us know if we can help you in any way: Use Chat or Email, or give us a ring - all ouf our contact info can be found on our contact page. If you do love our service, please give us a good review at Google or your favorite yarn blog—if you have a problem, please let us make it right before you write a bad review—we want you to be heppy with your purchase and have a great time knitting!
Thank You for shopping at FAB!