THE FABULOUSYARN.COM GUARANTEE
at fab, YOUR SATISFACTION IS OUR PRIORITY
One of the reasons why knitters prefer Fab is our photography—we try to make sure what you see is what you get and as close as possible to being there and touching it! However as with any online product image there is a technical possibility that what you see on your screen doesn't match the original. Rest assured that you may return any yarn or item that is in its original condition within 30 days for credit to your account—or for store credit. We have a few specifics on this:
- Please return the item in saleable condition within 30 days for credit back to your original account/purchase method. If you return it after 30 days, we will happily take it back but you will receive store credit. If it's wound, we can't sell it. If you smoke, and we smell it, or you have a cat, and we smell it, the yarn cannot be returned.
- Special order items may NOT be returned without prior agreement, and then only for store credit or exchange.
- Please use delivery confirmation or some type of tracking to return items so that we can track it.
- Credit or Online Credit Code will be issued within 30 days.
- PLEASE include your order email confirmation, and some information in the package so that we know where the yarn is from, and why you are returning it.
- To return an item or order, please see our SHIPPING & RETURNS page!
- We will happily exchange or credit your account within 30 days if the yarn is in original condition. After 30 days you will receive store credit only!
As always, please let us know if we can help you in any way: Use Chat or Email, or give us a ring - all ouf our contact info can be found on our contact page. If you do love our service, please give us a good review at Google or your favorite yarn blog—if you have a problem, please let us make it right before you write a bad review—we want you to be heppy with your purchase and have a great time knitting!
Thank You for shopping at FAB!