Contact Fabulous Yarn + Help
For non-urgent questions or enquiries, Email is the BEST way to reach us. Emails are answered in the order in which they were received, so give us at least 24 hours to get back to you.
To Contact us about an order you have PLACED:
Please reply to your order confirmation email - we'll get back to you as soon as we can.
If you don't have your email confirmation - jump on chat - we'll grab the chat during our regular hours or you can leave a message!
Need to change a new order? PLEASE USE THE CHAT BUTTON ON EVERY PAGE.
We will try and make the change and email you with a confirmation. If it is after 6m Eastern or more than 6 hours after your order, we may not be able to make the change.
QUICK QUESTION? TRY ONLINE CHAT
If we're online, click the button to chat with us right now! If we are not online, just click the LEAVE A MESSAGE button and you'll be able to send us an email instantly from the chat window!
Chat is a great way to get help fast for quick stock checks or general questions. We are almost always online between the hours of 10am-6pm Eastern Time.
NOTE! For more complex order questions or issues, please use email and include your order number and any details so that we can research your question thoroughly and get back to you with the best answer!
Note: Our CHAT BUTTON appears on every page of the website, or click the chat button here.
*Fab Phone service available Wednesday-Sunday 12noon-6pm EST/EDT*
If you are HAVING PROBLEMS PLACING YOUR ORDER, PLEASE JUMP ON CHAT AND WE ARE HAPPY TO HELP.
Payments on the website are encrypted and we do not store payment data online.
if you are at ALL nervous - you may order with us via chat or email and we are happy to send you a secure payment link.
Toll Free: (844) 233-8163
STORE HOURS 12 - 6 wed - sun. To reach the store directly
Call the shop at: (845) 757-4322
If we don't answer your call during our Phone Service Hours don't despair! It simply means we have jumped up to help an in-store customer, or we're in the warehouse pulling orders. We may also be unpacking more fabulous yarn deliveries! Please just try again or jump on chat to give us time to get back to our desks, or shoot us an email. We all pitch in doing everything here—so we aren't ignoring you, just trying to make all of our customers happy and satisified!