Contact Fabulous Yarn + Help
For non-urgent questions or enquiries, Email is the BEST way to reach us. Emails are answered in the order in which they were received, so give us at least 24 hours to get back to you.
To Contact us about an order you have PLACED:
Please reply to your order confirmation email and we'll get back to you as soon as we can. If you don't have your email confirmation, jump on chat, we'll grab the chat during our regular hours (12-6pm Wed-Sun EST) or you can leave a message any other time.
Need to change a new order?
PLEASE USE THE CHAT BUTTON ON EVERY PAGE. We will try and make the change and email you with a confirmation. If it is after 6pm Eastern or more than 6 hours after your order, we may have already shipped your order and not be able to make the change. (Hey we said we ship fast!)
QUICK QUESTION? TROUBLE WITH AN ORDER? TRY ONLINE CHAT!
Click the PINK BUTTON (lower right) to chat with us right now! If we are not online, just click the LEAVE A MESSAGE button and you'll be able to send us an email instantly from the chat window!
Chat is a great way to get help fast for quick stock checks or general questions. We are almost always online between the hours of 10am-6pm Eastern Time.
NOTE! For more complex order questions or issues, please use email and include your order number and any details so that we can research your question thoroughly and get back to you with the best answer!
Note: Our CHAT BUTTON appears on every page of the website.
FAB TRANSACTIONS ARE SAFE & SECURE!
Payments on the website are encrypted and we do not store payment data online. If you are at ALL nervous you may order with us via chat or email and we are happy to send you a secure payment link.
Toll Free: (844) 233-8163 12-6pm Wed-Sun EST/EDT
SPECIAL VIDEO CHAT:
FACETIME FAB: just call us on your iPhone at the store at (845) 757-4322 and you can talk face to face. Avail 12-6pm Wed-Sun.
If we don't answer your call during our Phone Service Hours don't despair! It simply means we have jumped up to help an in-store customer, or we're in the warehouse pulling orders. We may also be unpacking more fabulous yarn deliveries! Please just try again or jump on chat to give us time to get back to our desks, or shoot us an email. We all pitch in doing everything here—so we aren't ignoring you, just trying to make all of our customers happy and satisified!