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Up to 30% off EVERY ORDER
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1-866-514-1127 (12-6 Weds-Sun)
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Yes, we ship internationally
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Return Info
 

Need to return something? Use the link below to receive details on how to do so!

>>RETURN REQUEST FORM<<

There is a 5% restocking fee on returned items. If we have made an error we will provide a return label and there is no restock fee! (Please just email us at help@fabulousyarn.com)

Returns
Items must be returned within 30 days. Returns must have tracking or insurance - if not, we cannot guarantee credit. Returns will be credited within 30 - 60 days. items will be credited back to your original source of payment or via a FAB CREDIT CODE for use on our site. We will let you know which method is being used once we receive the items back. International items may be returned at your expense. Custom or special orders may NOT be returned.

Please send your return to:
Fabulousyarn.com

RETURNS ADDRESS:

FABULOUSYARN - RETURNS
117 Barrytown Road
Red Hook, ny 12507
ATTN RETURNS *****
*****Please do not leave this off it's very important to insure your return/exchange is processed promptly!

Returns can take 3-6 weeks to be processed from the time of receipt. Please do NOT call us about your return - send an email that we can track and respond to.
There is a 5% restocking fee on ALL RETURNED ITEMS.

Credits Any in stock item may be returned for a refund as long as it comes back to us within 30 days and is in saleable condition. Items returned after 30 days will be accepted for store credit only.

As always, please let us know if we can help you in any way: Contact Fab or use the button at the top of the page!

Thank You for shopping FAB.

 


Have a question - read on!
Below are the top 20 Questions People ask us!

I don't like the color - can I send this order back and exchange it? We do not accept items for exchange except in the case of errors or gifts. Please just place an order for your new color, and return the original item for credit using our RETURN info on this page: RETURNS

May I return my order?
Yes, within 30 days we will simply credit your payment method for the returned items. After 30 days you will receive a store credit. Wound, opened, or special order items are not returnable. Please allow 6-8 weeks for retunr processing

 

My card was billed before you shipped me my order - why? Our system does not allow us to process an order without billing at the same time. If you do not agree with this, then please do not order with us - right now, we can't change this - though we are working on a system that will allow us to authorize an order and push the charge thru at the time of shipment.

How fast do you ship?

Fab ships within 1-3 business days - this varies from time to time, but we generally stick to this schedule as much as possible. If there is a probelm, you'll hear form us within 24 hours (usually). If you don't hear from us within 1-3 days - either with a question about your order, or a pulled and shipping notification, please do contact us!

Can I get it faster?

If you need it faster - please choose EXPRESS shipping!

Do you run out of yarn?
All the time! However, when we get down to 10 skeins, we have already reordered. What happens more frequently is that we do not have a matched LOT. We may have 10 skeins, but because of people buying one or two at a time, they may all be from different lots. In these cases, we'l contact you within 24 hours or so of your order and let you know that we are ordering a matched lot batch for you.

Will you backorder me?

In general, we ship whatever we have and backorder items that take longer than a day or so to come back into stock. If it's obviously all for one project, we generally hold the order - and we always let you know and offer you the option of partial shipments. We cover the backorder shipping charges.

I'm overseas, what about customs?

There is just no good answer to this - we offer first class international, priority and express shipping overseas. First class is a great deal, but there is NO GUARANTEE on how long it will take. We also cannot do not control the customs charges - we put the lowest value on your shipment that is LEGAL - we will not lie about the value of a package. We could get in big big trouble and not be allowed to ship overseas if we do.

 

Still have questions? Use the link at the top of any page to chat with us, or, if we're not online, send an email instantly!

 

 

 

 

   
   


   
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