The Fabulousyarn.com Guarantee
We try and make sure what you see is what you get on our site - but it's never 100% perfect. Sometimes it's our pictures, sometimes it's your monitor - rest assured that you may return any yarn or item that is in its original condition within 30 days for credit to your account - or for store credit. We have a few specifics on this:
1 -Please return the item in saleable condition, within 30 days for credit back to your original account/purchase method - if you return it after 30 days, we will happily take it back, but you will receive store credit. If it's wound, we can't sell it. If you smoke, and we smell it, or you have a cat, and we smell it, the yarn cannot be returned.
2 - There is a 10% restocking/handling fee on returns, exchanges will need shipping added on to the order.
3 - Special order items may NOT be returned without prior agreement, and then only for store credit or exchange.
4 - Please use delivery confirmation or some type of tracking to return items so that we can trace it if it does not come in.
5 - Credit or Online Credit Code will be issued within 30 days.
PLEASE PLEASE PLEASE include your order email confirmation, and some information so that we know where the yarn is from, and why you are returning it.
117 Barrytown Road
Red Hook NY 12507
We will happily exchange or credit your account within 30 days if the yarn is in original condition. After 30 days you will receive store credit only!
We charge a 10% restocking fee on returns. If you are exchanging something, please note that you will need to pay for the additional shipping.
As always, please let us know if we can help you in any way: Contact Fab or use the button at the top of the page!
Thank You for shopping FAB.