THE FABULOUSYARN.COM GUARANTEE
We try and make sure what you see is what you get on our site—but it's never 100% perfect. Sometimes it's our pictures, sometimes it's your monitor—rest assured that you may return any yarn or item that is in its original condition within 30 days for credit to your account—or for store credit. We have a few specifics on this:
- Please return the item in saleable condition, within 30 days for credit back to your original account/purchase method - if you return it after 30 days, we will happily take it back, but you will receive store credit. If it's wound, we can't sell it. If you smoke, and we smell it, or you have a cat, and we smell it, the yarn cannot be returned.
- Special order items may NOT be returned without prior agreement, and then only for store credit or exchange.
- Please use delivery confirmation or some type of tracking to return items so that we can track it.
- Credit or Online Credit Code will be issued within 30 days.
- PLEASE include your order email confirmation, and some information in the package so that we know where the yarn is from, and why you are returning it.
- Please use our RETURN FORM to process your return!
- We will happily exchange or credit your account within 30 days if the yarn is in original condition. After 30 days you will receive store credit only!
Fab ships most orders within 1-5 days. 90% (yes, we count it!) of our orders ship within 3 days or less. If there giong to be a significant delay, we will let you know and give you options. Most often delays happen for matching lots or larger quantities. Delayed orders get bumped up to faster shipping shipping, so usually you receive the order within the same time frame.
Let us know if you're in a rush/ have a deadline - use the comment area when you check out!
If we have most of your order but are missing something—we may ship what we have—and backorder and ship the rest when it arrives. Let us know in the comments if you prefer that we wait until we have the complete order before shipping. If something is going to be delayed more than a week or so, we will let you know usually within 24-48 hours! If you have a question, or think your order should have shipped and you haven't received a shipping notification please do email, chat or give us a ring. We'll follow up and make sure your order is being handled correctly! If we do backorder, we will let you know, and we pay for the shipping on the remainder.
ON A DEADLINE? Let us know in the comments when you checkout and please, choose faster shipping. We will do our best and let you know immediately if we can't make the deadline and what the options are!
- SHIP IT TODAY will get your order shipped today—if we receive your order before 2:00 pm Eastern.
- Need it NEXT DAY? choose: EXPRESS SHIPPING
- Need it THIS WEEK? choose: PRIORITY SHIPPING
- Need it within 7-10 days choose: FIRST CLASS
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free. If you have a deadline, don't choose FREE SHIPPING!
WHERE'S MY STUFF?
Feel free to request an update on your order by emailing us at: HELP@fabulousyarn.com. Please add any info that will help us locate your order quickly, such as number, name or order date.
We offer a flat rate for most items, and over a certain amount shipping is free. Free shipping and the flat rate means that your order may ship priority, first class, or, depending upon weight, it may go parcel post. If it MUST be priority, please choose the PRIORITY shipping method. This guarantees 2-3 days SHIPPING time.
WE DO NOT MARK UP OUR SHIPPING COSTS. The best way to figure out how much you will be charged is to put something in your cart, put in your zip code (or for overseas customers, a country or regional code) and click the 'calculate shipping charges' button. If you have any questions, please do click the connect button at the top of the page and ask us, or shoot us an email. We use the best packaging that will keep your order safe!
As a courtesy to our international customers international shipping is discounted 20-30%.
- First Class International Insured: Cheapest, but no guarantees on delivery—it is completely up to customs and your country's delivery system.
- International Priority: this includes insurance,which allows us to replace lost/missing shipments.
- International Express: (EMS) is the fastest and offers both tracking and replacement insurance. Replacement or refund if this does not get to you.
WE WANT TO GET YOUR ORDER RIGHT!
We review orders within 24 hours. If there is ANY issue, from matched lots to missing information, you'll get an email from us. If you don't, it usually means that within a day or so you'll get a shipping notification. Happiness.
We use a dedicated ticketing and email system to keep on top of letting you know whats going on. Our system alerts us to express mail shipments, so we usually process those on the same day they are received, depending upon the TIME and TIME ZONE. Please don't hesitate to call us with a timeframe or any details that will help us, or to check if your order has been pulled—it's perfectly fine! If you have ANY time frame constraints—please LET US KNOW in the comments area when you order. We'll do our best to make it happen, and let you know if it can't!
BACKORDERS AND DELAYS
Why your order may be delayed or partially shipped (backordered) There are two reasons for these things to happen:
1: We're out! We order all the time, so more is most likely on the way—sometimes this means a shipping delay of a few days, sometimes it doesn't. If it's going to make your order ship outside of our 1-3 day window, we'll let you know. You always have the option to cancel and receive a credit.
2: lot/skein matching. More frequently, we don't have a matched lot of skeins for your order. Since almost all of our yarns are hand dyed, hand painted and hand spun, this does happen—especially with the more exotic yarns. If there is a problem with lot matching, we'll email you and give you some options. Our cart may say that we have 12 in stock, but in fact, we may have 12 from six different color lots. You ALWAYS have the option of cancelling your order if it cannot be shipped within your desired time frame!
EXPECTED WAIT TIME: Normally, we regularly receive new yarn orders, with typical delays no more than 2-3 days, however delays can occasionally be 2 weeks or more. We will notify you if it takes longer than a few days.
RETURNS & EXCHANGES
Purchase what you want and return what you do not want—that's easiest and fastest! If you prefer to return what you have, please include a clear note. Items will be exchanged as directed and you will receive notification when this happens. There may be an additional shipping charge. There is no restock fee. Items must be returned in new/resaleable condition.
Any in stock item may be returned for a refund as long as it comes back to us within 30 days and is in saleable condition. Items returned after 30 days will be accepted for store credit only. Special orders are not returnable. Please use our return form to authorize your return. For return shipping information, please visit our RETURNS PAGE. Please note: USE A TRACKABLE FORM OF SHIPMENT or we CANNOT GUARANTEE CREDIT!
REFUNDS, CREDITS, ETC:
ERRORS: If we have made an error in your order, we will cover return shipping costs, replacement costs, etc. We generally ship you your correct replacement item first, including the label in the new shipment. If it's too late and you just need to return the item, we'll email you a label to pop it back in the mail to us. We'll issue a credit as soon as it is returned.
CREDITS: If you have returned something to us, pls be patient, and we will credit you. Because we don't get a lot of them, we usually batch them and process them all at once. Credits are usually processed the week they are received. If you need your credit sooner, please let us know and we will try and go in and process it individually.
We are happy to special order fibers and colors from any of our partner vendors. Most pages have special order selections in the drop downs, and then entry areas on page where you may enter your special order information (usually color number). We will add a special order processing fee because of the extra time and expense required to special order handpainted, handspun or specialty yarns. Handpainted Yarns Handpainted yarns are a special breed and we treat every order with hand-picked care.
I don't like the color—can I send this order back and exchange it?
Of course we want you to have yarn you love. To avoid mix-ups, We ask that you simply repurchase what you want, and return the ones you don't want for credit. If you don't mind a bit of a wait for processing—you may mail the ones you have back to us and we'll swap out the color for you. Please ship with tracking and send a clear note! See returns info below.
May I return my order?
Yes, within 30 days we will simply credit your payment method for the returned items. Any in stock item may be returned for a refund as long as it comes back to us within 30 days and is in saleable condition--items must be unused, unopened, unwound. Items returned after 30 days will be accepted for store credit only. Special orders are not returnable. Please use our return form to authorize your return. We will email you upon receipt and confirmation of your credit/purchase refund.
Please note: USE A TRACKABLE FORM OF SHIPMENT or we CANNOT GUARANTEE CREDIT! For return shipping information, please visit our RETURNS PAGE.
My card was billed before you shipped me my order—why?
Our System processes payment at the time you place your order. Since most orders ship within a day or two, this works for most people. Our system does not allow us to process an order without billing at the same time. If you do not agree with this, then please do not order with us—right now, we can't change this—though we are working on a system that will allow us to authorize an order and push the charge thru at the time of shipment.
How fast do you ship?
We usually ship within 1-3 business days—this varies from time to time, but we generally stick to this schedule as much as possible. If there is a problem, we try and contact you as soon as we know—if you don't hear from us within 24/48 hours either with a question about your order, or a pulled and shipping notification, please do contact us!
Can I get it faster?
If you need it faster—please choose one of the following: EXPRESS (same day shipping with next day delivery) or SHIP IT TODAY (same day shipping and priority delivery)
Do you run out of yarn?
All the time! However, when we get low on any fiber or colorskeins, we have already reordered. What happens more frequently is that we do not have a matched LOT. We may have 10 skeins, but because of people buying one or two at a time, our stock may be from different lots. In these cases, we'll contact you within 24 hours or so of your order and let you know that we are ordering a matched lot batch for you and what the time frame for shipping will be.
Will you backorder me?
In general, we ship whatever we have in stock—and then backorder items that take longer than a day or so to come back into stock. If it's obviously all for one project, we generally hold the order—and we always let you know and offer you the option of partial shipments. We cover the backorder shipping charges.
I'm overseas, what about customs?
There is just no good answer to this. We offer first class international, priority and express shipping overseas. Please note: FIRST CLASS is a great deal, but there is NO GUARANTEE on how long it will take. We also cannot control the customs charges—we put the lowest value on your shipment that is LEGAL—we will not lie about the value of a package. We could get in big big trouble and not be allowed to ship overseas if we do. If there is a threshold for your country that we need to stay under to avoid unneccessary tax/customs/duty please let us know in the COMMENTS area and we'll do our best to keep to that minimum.
Still have questions? Use the button below right to chat with us—or if we're not online, send an email.