To contact us about an order - please reply to your order confirmation and we'll get back to you promptly! If you don't hear back within 72 hours - please resend the email or try our live online CHAT.
Email is the BEST way to reach us. Emails print out at the shop - and we'll grab your email and get right on it.
Emails are answered in the order in which they were received, so give us at least 24 hours to get back to you.
Question About an order: Please simply reply to the email confirmation you received when you ordered for fastest service!
Emails submitted to our general mailbox generally taek 1 - 3 days to process!
Online Chat Chat is a great way to get help fast. It's especially great for stock checks or general questions. If you have an order question or issue, please use email and include your order number and any details so that we can research your question thoroughly and get back to you promptly. We are almost always online between the hours of 10 - 6, and usually longer - if we're not online, the chat window will tell you and will allow you to send an email right to our system.
If we're online, you can chat with us right now!
If we are not online, just click the LEAVE A MESSAGE button and you'll be able to send us an email instantly from the chat window!
You Can Call Us
Need to speak with us? We are available via Phone Weds - Sunday from 12 - 6. We always try and grab the phone if we are in the shop or warehouse, but we are closed Monday and and Tuesday for inventory (we are still packing and shipping orders, it's just the store and telephone that are closed).
If we miss your call during our Phone Service Hours - don't despair - it simply means we have jumped up to help an in-store customer, or we're in the warehouse pulling orders. We may also be unpacking Artyarns, madelinetosh, or one of our fabulous other vendors deliveries. Please just try again or jump on chat to give us time to get back to our desks, or shoot us an email. We all pitch in doing everything here - so we aren't ignoring you, just trying to make all of our customers happy and satisified!
Our official hours: Customer Service/SalesVia Phone is available: 12 - 6 Weds - Sun
We have two phone numbers: (toll free) 866-514-1127
(Local/NY) 845 - 757-4322