 Artyarns Yarn
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about fab | store hours | directions | our stuff The most important thing you need to know about FAB is that we are not a huge company, we are not a completely automated business, we are not a warehouse. We are a very small, highly specialized retailer of luxury yarns, both online at at our teeny but lovely store in Tivoli NY. What this means: Most importantly it means that we try, try, try to meet your requests as accurately and as quickly as possible. We strive to get you what you want, in the best way possible. We know in the online world, everyone is used to immediate satisfaction - but please, keep in mind: these are specialiazed, luxury items. Sometimes getting you exactly what you want (ie, a matched lot of 12) takes a bit of time. Here are some facts about what goes on at FAB: How your order gets to us: We have an online payment system. When you place your order, it enters our system. We process orders everyday, within 24 hours. There are times when we have fallen behind (for instance, xmas and when we went on vacation). But we try and keep up and keep on top of letting you know whats going on. Our system alerts us to express mail shipments, so we usually process those on the same day they are received, depending upon the TIME and TIME ZONE. Why your order may be delayed There are two reasons for a delay - one, we have run out. More frequently, we don't have matched lot of your order. Since almost all of our yarns are hand dyed, hand painted and hand spun, this happens quite a bit - if it does, we'll email you and give you some options. It may say that we have 12 on the site, but in fact, we may have 12 from six different color lots. You ALWAYS have the option of cancelling your order if it cannot be shipped within your desired time frame! Refunds, credits, etc: Exchanges Please let us know in advance of sending back an exchange. Credits If you have returned something to us, pls be patient, and we will credit you. Because we don't get a lot of them, we usually batch them and process them all at once. Credits can take up to 3 weeks, between the postal service, our processing, and the credit card merchant processing. If you need your credit sooner, please let us know and we will try and go in and process it individually. More About Us Fabulousyarn evolved from a hand knit business called fabsweaters, which was started in 2003. When you run a handknit business, you have tons of yarn sitting around - and people kept asking to buy it - so I started selling it. What started as a small addition to a totally different business became it’s own thing in January of 06. And what started as a simple website devoted to one or two yarns has evolved into an obsession for us, a web site devoted to, well, fabulous fibers. We’ve grown and grown over the past year, and have made the commitment to brick and mortar after all our customers hounded us to do it. And our relatives. And our local patrons. People got tired of digging thru the warehouse. This is our second attempt. Our first was a disaster owing to flooding and mold. We don’t want to talk about it. Why a yarn store in Tivoli, New York? Well, it started with our friend Lisa. She's a real estate agent, and our space is next to Gary DiMauro Real Estate (if you're looking for wonderful properties up here, I highly recommend them!). One look at this space - and we just had to do it. Besides getting all the yarn out of our attic, and saving ourselves serious head injury from the crossbeams, we now are part of a wonderful community. Across the street are wonderful eateries - for a list, checkout Ilovetivoli.com - but here's a sampler: (Luna, vegetarian gourmet, using local produce and full of fabulous art, and Madalin, a Bed and Breakfast with a great, Gramercy Tavern type bar, called Madalins Table - wonderful food and a fantastic bartender!). Our new space, in Tivoli, NY, is fabulous, beautiful, and just waiting for you to visit. See the Come Visit Us Page, to get directions, store hours, and, well, come visit us!
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Yarn Index by Yarn Type/Content Alpaca and Silk (coming soon from blue sky alpacas) 100% Extra Fine two tone baby alpaca yarn Wool Boucle yarn |