what our customers are saying...
5/24/2015 Super Experience! This was my very first time to purchase yarn online instead of in a knitting store. I believe from now on this way of purchasing my yarn, will be the way I will go. One thing I always disliked in a brick and mortar store, is that the yarn type or yarn colour a pattern calls for is NEVER available. One can get only sort of the yarn, and sort of the colour, but NEVER exactly what one needs - D
5/23/2015 Have always had great service! - bohmansski
5/23/2015 On line chat was excellent to help me select the knitting needle set that is right for me. I really appreciated the expert advice and warm conversation. I also selected 3 skeins of lace yarn. When FabYarn found that they didn't have all three in the same dye lot, they sent an email right away and ask about shipping. I told them to hang on to the needles and wait for the yarn but I guess they did not like how long their supplier took because they sent the needles separately along with another email to tell me when to expect the yarn. WOW!! I've never had a company do such a good job communicating! It's OK to wait as long as you have information. Their shipping confirmations all come with a stamps,com tracking number so I knew exactly where my package was. Terrific service. - Joyce
5/22/2015 Not your grandma'so knitting store. Love the super bulky multicolored hand spun!
5/22/2015 The Live Chat was the selling point, because i was able to establish quickly that this delicious yarn was in fact in stock. It is what I have been wanting and the price was compelling for me. I knit SO much and this yarn is not easily found in my local yarn shops. The owner clearly curates her inventory beautifully.
5/22/2015 glorious, gorgeous, great
I order regularly and since my first orders in 2007 I have always gotten excellent service. That combined with extraordinary products and unequalled value has kept me coming back. Now they know my preferences and don't hesitate to question odd/perhaps mistaken choices based on my past orders, they correct my goofs. I can think of no other internet vendor I trust more or even communicate with - we're on a first name basis now. With regard to the recent order debacle where the box arrived empty I didn't have a moment of doubt that they'd take care of it. I went to the web site, as instructed, and opened an instant chat (which I'm not very good at) and I got Judy herownself. I took pic of box label & markings with iPhone, emailed it, and - ta da! Problem solved. Best web site, best service, best products and value, and best of all - colorful commentary and assistance from the very best people. SPD 3/15/2014
Brieanne Gibbon Via Facebook 3/9/2012
Absolutely, hands down the best yarn store online. My first order they shipped right away but UPS had some hangups (obviously that is not Fabulous Yarns fault) but I contacted them and asked if they could ship by USPS next order. Just got done ordering another large order, they remembered and did exactly as I asked plus it shipped the same day. Thank you for having the best customer service! Thank you for caring about your customers and making sure they are 100% satisfied. You've gained a "forever customer"!
Kari Duma-White (3/14/2013)
I got my yarn yesterday and I'm in love! I'd been searching all over for a deal on the sari yarn and you had the best offers, gave a coupon and had very reasonable shipping. Also, I couldn't believe how fast it came. Thanks for a great shopping experience.
June 2012 Customer Comments:
Ruth Winters 11/12/2012 via facebook
FAB and Judy are fantastic. They do what it takes to make their customers happy. I just asked if they had the new summer swirl artyarns in ensemble light/ cashmere....poof, in a matter of an hour they were available for ordering. Really looking forward to getting my package next week...the possibilities are endless as to what to make...Artyarns is lucky to have FAB supporting their wonderful yarns !
I wanted to tell you that I just received my order this afternoon. I thank
MAY 2012 Customer Comments:
From Facebook Friend Amanda Miller:
Shopping here went flawlessly. I particularly appreciate the color descriptions of the madelinetosh merino light yarns since it is very hard to tell the true color because of monitor differences. Your site is easy to navigate and my order arrived in no time. And of course, your discounts are great! I will be buying my yarn here again. Thanks.
*we do almost all our own photography because we've found that the pictures provided by most yarn companies just don't do the yarn justice.
Hi and good afternoon.
thank you very much!
i really appreciate your policy on unused yarn
and the service has been fantastic - much better than my local yarn
Just a sincere thank you. Not only for what you offer but how you do
I am very impressed, and happy.
1/6/2011 via email
Thank you! I just wanted to say thanks for the wonderful online shopping experiences I've had with Fabulous Yarn. Your selection of yarns, tools and gifts is excellent and everything I've ever ordered has arrived quickly and very nicely wrapped. I am especially appreciative of your low shipping rates! I usually place smaller orders and am very happy ordering from your website and paying a small shipping fee instead of using the gas to drive a few towns over to find a brick and mortar yarn shop.
I love this store - GREAT prices and GREAT service! All my experiences have been positive ones! ... 5 / 5 .
"Excellent service and a wonderful selection of yarns." * 5 / 5 ...
Excellent service and a wonderful selection of yarns. I would certainly buy from them again! ... -
"... Great fast service, excellent communication. Beautiful Lantern Moon needles IN STOCK! ... - * 5 / 5
... Great service, and very fast order processing. I will use this company again. ... * 5 / 5
"great price and discount, fast shipping, no problems" * 5 / 5
"Great online shopping experience!" * 5 / 5
... Great online shopping experience! You deal with real people, not some service center. Their discounts and shipping policies are also really nice. ... - 5 / 5
"Very good service. By Shopper - Mar 29, 2010 - Google Checkout Reviews 2. 5/5
"5 This is a 5 star review. By Shopper - Mar 17, 2010 - Google Checkout Reviews 3. 5 / 5
"I love this store - GREAT prices and GREAT service! All my experiences have been positive ones! By Shopper - Mar 1, 2010 - Google Checkout Reviews 4. 5 / 5
"Great! No problems, my yarn arrived within a few days! By Shopper - Feb 2, 2010 - Google Checkout Reviews 5. 5 / 5
"they aren't called fabulous yarn for nothing! By Shopper - Jan 24, 2010 - Google Checkout Reviews 6. 5 / 5
"No problems with this seller. Received product promptly. Was a pleasure to deal with. By Deborah - Jan 17, 2010 - Google Checkout Reviews 7. 5 / 5
"fabulous selection, friendly fast service, no hassles. Love this store! By Shopper - Jan 16, 2010 - Google Checkout Reviews 8. 5 / 5
"Beautiful yarn, delivered quickly! Thank you! By Barbara - Dec 28, 2009 - Google Checkout Review. 5 / 5
"Overall it was excellent. I had a question and they responded immediately. By scout - Dec 18, 2009 - Google Checkout Reviews 5 / 5