what our customers are saying...
I order regularly and since my first orders in 2007 I have always gotten excellent service. That combined with extraordinary products and unequalled value has kept me coming back. Now they know my preferences and don't hesitate to question odd/perhaps mistaken choices based on my past orders, they correct my goofs. I can think of no other internet vendor I trust more or even communicate with - we're on a first name basis now. With regard to the recent order debacle where the box arrived empty I didn't have a moment of doubt that they'd take care of it. I went to the web site, as instructed, and opened an instant chat (which I'm not very good at) and I got Judy herownself. I took pic of box label & markings with iPhone, emailed it, and - ta da! Problem solved. Best web site, best service, best products and value, and best of all - colorful commentary and assistance from the very best people. SPD 3/15/2014
Brieanne Gibbon Via Facebook 3/9/2012
Absolutely, hands down the best yarn store online. My first order they shipped right away but UPS had some hangups (obviously that is not Fabulous Yarns fault) but I contacted them and asked if they could ship by USPS next order. Just got done ordering another large order, they remembered and did exactly as I asked plus it shipped the same day. Thank you for having the best customer service! Thank you for caring about your customers and making sure they are 100% satisfied. You've gained a "forever customer"!
Kari Duma-White (3/14/2013)
I got my yarn yesterday and I'm in love! I'd been searching all over for a deal on the sari yarn and you had the best offers, gave a coupon and had very reasonable shipping. Also, I couldn't believe how fast it came. Thanks for a great shopping experience.
June 2012 Customer Comments:
Ruth Winters 11/12/2012 via facebook
FAB and Judy are fantastic. They do what it takes to make their customers happy. I just asked if they had the new summer swirl artyarns in ensemble light/ cashmere....poof, in a matter of an hour they were available for ordering. Really looking forward to getting my package next week...the possibilities are endless as to what to make...Artyarns is lucky to have FAB supporting their wonderful yarns !
I wanted to tell you that I just received my order this afternoon. I thank
MAY 2012 Customer Comments:
From Facebook Friend Amanda Miller:
Shopping here went flawlessly. I particularly appreciate the color descriptions of the madelinetosh merino light yarns since it is very hard to tell the true color because of monitor differences. Your site is easy to navigate and my order arrived in no time. And of course, your discounts are great! I will be buying my yarn here again. Thanks.
*we do almost all our own photography because we've found that the pictures provided by most yarn companies just don't do the yarn justice.
Hi and good afternoon.
thank you very much!
i really appreciate your policy on unused yarn
and the service has been fantastic - much better than my local yarn
Just a sincere thank you. Not only for what you offer but how you do
I am very impressed, and happy.
1/6/2011 via email
Thank you! I just wanted to say thanks for the wonderful online shopping experiences I've had with Fabulous Yarn. Your selection of yarns, tools and gifts is excellent and everything I've ever ordered has arrived quickly and very nicely wrapped. I am especially appreciative of your low shipping rates! I usually place smaller orders and am very happy ordering from your website and paying a small shipping fee instead of using the gas to drive a few towns over to find a brick and mortar yarn shop.
I love this store - GREAT prices and GREAT service! All my experiences have been positive ones! ... 5 / 5 .
"Excellent service and a wonderful selection of yarns." * 5 / 5 ...
Excellent service and a wonderful selection of yarns. I would certainly buy from them again! ... -
"... Great fast service, excellent communication. Beautiful Lantern Moon needles IN STOCK! ... - * 5 / 5
... Great service, and very fast order processing. I will use this company again. ... * 5 / 5
"great price and discount, fast shipping, no problems" * 5 / 5
"Great online shopping experience!" * 5 / 5
... Great online shopping experience! You deal with real people, not some service center. Their discounts and shipping policies are also really nice. ... - 5 / 5
"Very good service. By Shopper - Mar 29, 2010 - Google Checkout Reviews 2. 5/5
"5 This is a 5 star review. By Shopper - Mar 17, 2010 - Google Checkout Reviews 3. 5 / 5
"I love this store - GREAT prices and GREAT service! All my experiences have been positive ones! By Shopper - Mar 1, 2010 - Google Checkout Reviews 4. 5 / 5
"Great! No problems, my yarn arrived within a few days! By Shopper - Feb 2, 2010 - Google Checkout Reviews 5. 5 / 5
"they aren't called fabulous yarn for nothing! By Shopper - Jan 24, 2010 - Google Checkout Reviews 6. 5 / 5
"No problems with this seller. Received product promptly. Was a pleasure to deal with. By Deborah - Jan 17, 2010 - Google Checkout Reviews 7. 5 / 5
"fabulous selection, friendly fast service, no hassles. Love this store! By Shopper - Jan 16, 2010 - Google Checkout Reviews 8. 5 / 5
"Beautiful yarn, delivered quickly! Thank you! By Barbara - Dec 28, 2009 - Google Checkout Review. 5 / 5
"Overall it was excellent. I had a question and they responded immediately. By scout - Dec 18, 2009 - Google Checkout Reviews 5 / 5